When is rent due? How to I pay my rent?
Your rent is ALWAYS due on the first day of the month. Your rent is late as of midnight on the first. Our policy is to waive the first occurrence, however, future late payments will be charged as outlined in your rental agreement. This late fee is due with your rental payment.
How do I submit a maintenance request?
All non-emergency repair requests need to be in writing. They can be mailed, dropped off at our office or emailed to firstname.lastname@example.org Please submit a maintenance request rather than repairing a maintenance problem yourself. Except for specific circumstances provided for by law, you will not be allowed to deduct costs of repair from your rent. If there is a problem, which was caused by you or your guests, such as an inappropriate item flushed down the toilet, you will be charged for the repair.
Will you notify me before performing maintenance?
We will give you a 24 hour notice to enter, unless you agree to allow Bocway Investment’s vendor to enter your home on an as-available basis. There is no requirement for you to be present, but you must provide access to your home, with proper notice, for purposes of repairs. There is no requirement for us to give you notice if there is a suspected emergency, such as a burst pipe.
How will my deposit be handled when I move out? Can I use my deposit as my last month's rent?
Security deposits are not to be used instead of payment of rent, since the purpose of a security deposit is to pay for any damage caused by the tenant or their guests. You are entitled to an accounting of your security deposit as well as the appropriate refund, within 30 days of your moving out of the unit.
Can I change the paint color or make other renovations to the property?
As part of the lease agreement, renovations made by a tenant are only permissible with written approval by Bocway Investments, LLC. You may, of course, hang paintings of your choice on the wall, provided you repair the holes upon vacating the unit. This rule against renovation without permission applies to all renovations, including changing your carpeting or other flooring, installation of built in appliances, etc. Please do not affix a satellite dish or other antenna to the roof, without acquiring permission first, as you will be charged for any damages to the roofing.